Choorma à ChaiRefunds and cancellation
Last updated 30 October 2026
Cancelling an order
- Home delivery, paying on delivery: you can cancel for free on your order page until the cafe accepts the order.
- Pickup orders, accepted orders and orders paid online: call us on +91 8221868590. Once your food is being made, we may not be able to cancel it.
Refunds
If the cafe cancels an order you paid for online, we refund the full amount to the UPI account you paid from. Refunds usually take 5 to 7 working days to arrive, depending on your bank. If you paid in cash, we return it at the counter.
A problem with your food
If something is wrong or missing, tell the counter or call us as soon as you can, and we will put it right with a replacement or a refund for that item.
Offers
If an order that used your free chai or birthday offer is cancelled, you get the offer back.